Terms of Service
Effective Date: November 4, 2026
These Terms of Service ("Terms") govern use of TruReceptionist, a service of Trusatec, operated by Jeffrey M. Trusa ("we," "us," or "our"). By using TruReceptionist, you agree to these Terms.
The Service
TruReceptionist provides AI phone answering, appointment scheduling, and related communication services for barbershops, salons, and similar businesses.
You agree not to misuse the service, attempt unauthorized access, interfere with how it runs, or use it for any unlawful purpose.
SMS Terms (TruReceptionist Appointment Texts)
Program name: TruReceptionist Appointment Texts, by Trusatec.
What you will receive: One text confirming an appointment you just booked, and one reminder text the day before that appointment. We do not send marketing or promotional texts, and we do not text shop owners or staff.
How you opt in: Online, by checking the unchecked "Text me a confirmation of this appointment and a reminder the day before" box on the booking page. By phone, by saying "yes" when the receptionist asks on the call whether you want a text confirmation and a reminder the day before. The exact wording is on our SMS Opt-In page. Agreeing to texts is never required to book an appointment.
Message frequency: Message frequency varies. Customers receive at most two texts per appointment they book: the confirmation and the day-before reminder.
Cost: Message and data rates may apply.
Opt out: Reply STOP to any message to unsubscribe. You will receive one final message confirming you have been unsubscribed, and no more messages after that. Reply START to subscribe again.
Help: Reply HELP to any message, or email support@trusatec.com.
Carriers: Carriers are not liable for delayed or undelivered messages.
Privacy: See our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Business Responsibilities
Businesses using TruReceptionist are responsible for keeping their services, schedules, staff availability, and business information accurate.
Subscriptions and Payments
Businesses on paid plans agree to pay the monthly subscription fee for their selected plan. Plan prices and included features are listed on our website. Payments are processed by Stripe.
Free trial: New businesses that start a plan by 11:59 PM Eastern on November 9, 2026 get a 15-day free trial. After that date, we may offer some new businesses a free trial or an introductory discount (such as 50% off the first paid month); any such offer is shown before they sign up. A payment card is required to start a trial. If you don't cancel before the trial ends, your plan starts and your card is charged automatically. Each business gets one free trial.
Call minutes: Each receptionist plan includes a monthly number of call minutes: Basic up to 250, Pro up to 550, and Elite up to 1,200. Minutes are counted from calls answered by TruReceptionist, with each call rounded up to the next whole minute, and they reset on the first day of each month (Eastern Time). We email the business owner when a business reaches 80% and 100% of its minutes.
Going over: If a business uses more minutes than its plan includes, calls are not cut off. We'll email the owner and suggest moving to the next plan up, but we never change a plan without the owner's OK. If a business goes well over its minutes two months in a row and doesn't switch, we'll contact the owner to agree on a plan, and we may pause the receptionist until we do. A business that goes over the Elite plan's minutes will be contacted about a custom plan.
Online Booking plan: The Online Booking plan includes the online booking page and calendar only. It does not include AI phone answering, a TruReceptionist phone number, or call minutes.
Add-ons: The Shop Website add-on is billed monthly as its own subscription, separate from your plan, and can be canceled on its own the same way. It is free during your plan's free trial. Google Profile Setup is a one-time service that we perform for your business; the price is agreed before we start and is not refundable once the work is done. We cannot guarantee that Google will verify or approve a Business Profile.
Canceling: You can cancel any time from your dashboard ("Manage billing"). Your plan stays active until the end of the period you've paid for, and partial months are not refunded, except as described under First-month refund below. You may also ask us to pause your plan for up to 90 days.
First-month refund: If you're not satisfied, email support@trusatec.com within 30 days of your first paid charge and we'll refund your first month's plan fee, minus 15¢ for each call minute used from that charge through the date of your request. Minutes used during a free trial are not subtracted. If the minutes used come to more than the plan fee, no refund is due. We'll cancel your plan when we issue the refund. Each business can use this refund once. It does not cover the Shop Website add-on, Google Profile Setup, or any later month.
Deposits and No-Show Fees
Some businesses ask online customers to save a card or pay a deposit to book. The business sets its own deposit, fee and cancellation window, which are shown before booking. Card details are entered on Stripe's secure page and are never stored by TruReceptionist. Payments go directly to the business's own Stripe account, and the business, not TruReceptionist, decides whether to charge, waive or refund a fee. Questions about a charge should go to the business.
Service Availability
We work to keep TruReceptionist reliable, but we do not guarantee uninterrupted or error-free operation. Service may sometimes be unavailable because of maintenance, technical issues, telephone carriers, internet connectivity, or circumstances beyond our reasonable control.
Changes to the Service
We may modify, improve, suspend, or discontinue features of TruReceptionist as the service develops.
Limitation of Responsibility
TruReceptionist is a technology service that assists with receptionist and appointment tasks. Businesses remain responsible for their operations, schedules, customer relationships, and final business decisions.
Changes to These Terms
We may update these Terms from time to time. When we make a material change, we will update the effective date above.
Contact
Jeffrey M. Trusa, Trusatec (TruReceptionist)
Email: support@trusatec.com
Phone: 570-231-3030
Website: https://trusatec.com